Frequently Asked Questions

Reach out to us if you have any other questions!

What should I do if I am having a medical emergency?

If you are having a medical emergency, call 911. Our care team and providers are available during normal business hours for general questions and non-emergent concerns.

What states do you serve?

Enbold has licensed medical providers in all 50 United States

Do I need a primary care provider?

No- Enbold membership includes primary care services. We can work in conjunction with your current primary care doctor if you prefer.

Can I get labs through Enbold?

Yes, reach out to our clinical care team to request labs and we can send an order to a local lab processing facility.

Is my appointment/information HIPPA secure?

Yes, Enbold uses Spruce and Hint which are both HIPPA secure platforms to conduct all communication with our patients.

Do I get to pick my provider?

Yes, when you sign up, you will select an appointment time with a provider licensed in that state.

What is included in my Enbold membership?

We offer one comprehensive membership plan based on the commitment term. These plans include whole sale pricing on compound GLP medications, unlimited virtual visits with your provider, unlimited visits with our nutrition coach, and access to our clinical care team via our Spruce app for a more customized and personalized plan to treat your individual needs.  

Do you offer insurance advocacy/ prior authorizations/appeals?

Yes- we can try to help get medications covered under your insurance. We offer appeals through a third party HIPPA secure platform if necessary.

Do I need to workout while on these medications?

In general, resistance training and exercise will help your goals significantly. We have guides with modification that help to meet you where you are.

How do I get my medication?

After you’ve consulted with your provider, our team will send a prescription to one of the compounding pharmacies that ships to your state. Your medication will arrive discreetly directly to your door in insulated packaging. Refrigerate your medication upon receipt. Same day prescriptions are available if we send a prescription to your local pharmacy.

What type of medications do you prescribe?

Our providers prescribe all medications that they feel comfortable with in a primary care setting. This can include anything from antibiotics to GLP1 Agonists. We do not prescribe controlled substances.

Where does my medication come from?

Enbold uses Southend Pharmacy to supply compounded GLP medications. Southend is a LegitScript certified 503A compound pharmacy. Southend Pharmacy maintains 3rd party testing on all of their medications for sterility, potency, and quality.

Southend Pharmacy information can be found here: https://southendpharmacystore.com
415 Westheimer Rd. Ste 103 Houston, TX 77006
855-414-5356

I don’t have diabetes - can I still get a GLP?

Yes; Semaglutide and Tirzepatide are indicated for both diabetes and weight loss. Your medical history will be taken in to account when discussing with your provider.

Do you accept FSA/HSA cards as a form of payment?

Yes! We are able to process FSA/ HSA cards. We are unable to process carecredit cards.

Do you accept medical insurance?

At this time, we do not accept medical insurance for our services.

Can I cancel my subscription?

Yes, just let us know you want to cancel.  Your plan will terminate at the end of your plan term. There are no fees or penalties to cancel.

Do you offer refunds?

You can cancel your membership at anytime. We are unable offer refunds for any medications once they are processed through the pharmacy.

Plans

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Monthly

$129.99/ month
Billed monthly
Prior Authorizations
Unlimited Visits
Compound medications at cost
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Compound glp medication tirzepatide with syringes from online telemedicine clinic enbold. Same active ingredients in ozempic, wegovy, mounjaro and zepbound

Quarterly

$99.99/ month
Billed Quarterly
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Unlimited Visits
Compound medications at cost
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primary care on demand weight loss clinic virtual telehealth clinic monthly membershiip options

Annually

$79.99/ month
Billed Annually
Prior Authorizations
Unlimited Visits
Compound medications at cost
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primary care on demand weight loss clinic virtual telehealth clinic monthly membershiip options